Call or book; the front desk asks what is happening and offers the next slot
Diagnosis, with the problem shown to you
A written repair price before any repair
Repair, or a replace option written up next to it
Safety check before we leave
Every stage is photographed and goes into the written record you keep with the house.
Price
What drives the price
The diagnostic visit is quoted on the phone. Repairs are quoted in writing before we start. If replacing makes more sense, we write that up too and let you decide.